TECHNICAL SUPPORT

2021-06-08
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In the era of information explosion and rapid Internet development, ""the only thing that can't be broken is fast"". In order to achieve the speed of service, KEENPRO provides one-stop real-time service, and makes the prompt response and provides rapid feedback through multiple methods.

  1. Technical support via phone –
    • Service period: Mon-Fri 0800-1700 (Weekends & National holidays excluded)
    • Hotline: (886)4-23345536
  2. Payable professional technical support –
    • Service items: new peripheral products, improper use of personal factors, high-severity problem solve
  3. Technical support via email –
    • General support: service base, warranty policy, parts service Technical support: product instructions, troubleshooting, etc.
  4. After-sale services –
    • Service items: machine introduction, installation, commissioning, maintenance, technical training, customer complaint handling, etc.
  5. Product repair services –
    • Free service during the warranty period (except for personal factors & natural disasters)
    • KEENPRO will provide a quotation if charges are needed.
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